Currently, more than 60% of institutions are looking for employees with emotional intelligence skills. Having a level of emotional self-control is an indispensable way to achieve job success, and is considered by many to be even more important than technical skills.
Daniel Goleman, American writer and psychologist, has revealed that those people with knowledge and awareness of their emotions are more likely to lead their lives more efficiently. In the workplace, by being aware of what we feel and clearly determining our state of mind, we can avoid dissimilar problems related to the interpersonal relationship with other work colleagues.
But what is called emotional self-control?
The self-control of emotions is nothing more than the management of feelings and behavior in order to have control of both positive and negative emotions, to be able to express them in the most correct way.
However, to optimize this emotional self-control it is essential to develop emotional intelligence. John Meyer and Peter Salovey, American researchers and university professors, developed a theory about this subject and established the key aspects to measure it, later defining it as "the ability to accurately distinguish, estimate, and express emotions."
Therefore, as a result of the theories formulated around emotional intelligence in the workplace, many question the possibility that the most emotionally intelligent employees achieve more optimal results for their company. Numerous empirical studies have concluded that "those workers 'smart' about their emotions actually demonstrate greater effectiveness and efficiency in their interactions."
As an example of this, in an investigation carried out by David McClelland, an American psychologist, it was revealed that the most emotionally competent institutions, mainly those that were related to awareness and social skills or self-motivation, generally exceeded their annual goals within a year. 15% and 20%.
And what does emotional self-control give us in the workplace?
Emotional self-control contributes many benefits not only for employees but also for the institution itself. Some of the benefits that we can cite are, for example:
• There is job satisfaction: employees with higher emotional intelligence indices achieve better job results since they are more satisfied performing their duties in the position that matches their traits.
• Increased productivity: According to the results of studies carried out, this type of emotionally intelligent employee performs up to 25% more in the position.
• The client receives higher quality care: those professionals who develop their emotional intelligence tend to be more open, unconditional and sympathetic to others, since they have the ability to verbalize their emotions, have empathy and make an optimal combination of reason and emotions.
• Sales grow: in a study published in Fortune magazine, it is reported that staff with high levels of emotional intelligence managed to increase sales of their products or services by 50%.
• Greater stability: according to one of the companies that make up the Fortune 500 ranking, it carried out emotional intelligence estimates for its payroll, discovering that staff turnover in institutions was lower the higher the level of emotional intelligence of its workers. They also came to study some of their emotional skills, such as stress management or skills in the social environment, and managed to reduce the turnover rate by 67%.
• More appropriate handling of difficult situations: workers who have achieved higher emotional intelligence scores, apart from suffering fewer accidents at work, manage to handle difficult circumstances and make better decision-making.
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